Return and Refund Policy

Return Eligibility

Customers may request a return or replacement if:

• The product is damaged or defective
• The wrong product was delivered
• The product has a manufacturing defect

Return Request Time

• Return requests must be made within 7 days of delivery.

Return Conditions

To be eligible for return:

• The product must be unused
• The product must be in original packaging
• All accessories, manuals, and labels must be included
• The invoice or proof of purchase must be provided

Non-Returnable Items

The following items may not be eligible for return:

• Used or worn orthopedic supports
• Hygiene-sensitive products
• Items damaged due to misuse
• Products returned without original packaging

Refund Process

• Once the returned product is inspected and approved, refunds will be processed within 5–10 business days.
• Refunds will be issued through the original payment method.

Replacement Policy

If the product is defective or damaged, customers may request a replacement instead of a refund, subject to product availability.

Return Shipping

• If the return is due to a defect or incorrect item, return shipping will be covered by Blubud Store.
• For other cases, the customer may bear the return shipping cost.